General terms and conditions of Feelfree Touristik
1. Registration:
You can book your trip with us personally, by telephone or in writing. With your travel registration, you are submitting a binding offer to us to conclude a travel agreement. The binding conclusion of the contract is valid with the acceptance of your registration in the form of our booking confirmation (in writing or orally). If the content of the travel confirmation differs from the content of your application, the travel confirmation is to be understood as a new offer, to which we are bound for 14 days. The binding contract is valid, when you declare your explicit acceptance within the period or do a deposit. The applicant explicitly declares that he does the reservation on behalf and with the authority of the registered traveler.
2. Payment:
After receiving the booking confirmation/invoice please transfer the first stated deposit. Please transfer the remaining balance latest 6 weeks before arriving. Travel services, which are booked shortly before arrival (usually 6 weeks before arrival), must be paid immediately after receiving the booking confirmation.
3. Scope:
Please take the scope of services from your booking confirmation and/or your invoice. In the absence of a written confirmation, the prices listed in the current prospectus are valid.
4. Withdrawal by the customer:
You can withdraw from the trip at any time before departure. In your own interest and to avoid misunderstandings, we strongly recommend that you declare your withdrawal in writing. As compensation for the travel preparations made and the expenses incurred, we can demand a percentage payment of the travel price, taking into account the following breakdown, depending on the proximity of the withdrawal date to the start of the trip:
30 to 7 days prior to tour/holiday start 70 %
from 6 days prior to tour/holiday start 90 %
in case of cancellation due to non-arrival on the day of travel /tour 100 %
5. Substitute Travellers:
A third party is allowed to represent you in the execution of the trip until the day of arrival. Incurred additional costs arising from this will be charged to your account. We are allowed to reject the change of persons, if the third party does not meet the specific travel requirements or legal regulations.
6. Unused Services:
If the traveler does not make use of individual travel services for any reasons without written cancellation, no reimbursement of the paid travel prices and/or the down payment will be made. In special cases (illness, accident, etc.) give at our discretion travel vouchers for individual unused travel services, if we are notified of the non-utilization of the travel services in a timely manner. We recommend to do a travel insurance.
7. Rebooking:
If possible we endeavor to do rebooking of travel services after the conclusion of the contract. Should this result in additional costs, the traveler is obligated to reimburse these costs.
8. Cancellation and Rescission by the travel organizer:
We are entitled to cancel or rescind the travel contract also after commencement of the trip, if the traveler is continually disrupting the completion of the travel without respecting the travel arrangements or if he/she infringes the agreement to such an extent that immediate termination of the contract is therefore justified. The same applies to a participant, who is not able undertake the booked services as a result of misinterpretation of his performance and behaviorWith advertised travels with a fixed minimum number of participants we have the right to withdraw from the contract up to one week prior to the day of arrival, if an advertised or officially specified minimum number is not reached.
9. Termination due to Force Majeure:
If the trip is hindered, endangered or negatively affected by unforeseen events beyond the control of the travel agent or the safety of the customers cannot be guaranteed, both the traveler and the organizer are allowed to cancel the contract after examining a possible seasonal rebooking and/or a proposal of an equivalent alternative. With termination prior to the day of arrival for the abovementioned reasons you will be refunded the paid booking price.
No further claim can be made. If the abovementioned reasons result after the commencement of the trip, both parties are allowed to terminate the travel contract after examining a possible seasonal rebooking and/or an equivalent alternative. Should the contract be cancelled, we are entitled to demand an adequate compensation for travel services already provided and for services that have to be provided until the end of the travel.
10. Liability, Liability Limitations:
We provide the contractually agreed travel services with the due diligence of a prudent businessman. Participation is at one’s own risk with all services. The operator assumes no liability or rather is only liable for the negligence of their employees (in case of intent or gross negligence). There is adequate liability insurance for claims for damages as a result of negligence by our employees. We are not liable for service disruptions associated with services within the context of third party services that are merely negotiated by us. In these situations, the conditions of travel of the respective tour operator are valid.
11. Duty to Cooperate:
In the event of impaired contractual performance, the traveler is obliged to assist in preventing or limiting possible damage as laid down in legal provisions. You are particularly obliged, to make your complaints known on location and/or inform our staff immediately. We and/or our staff will endeavor to address this complaint, insofar as this is possible. If you fail to comply with the above duty of notification, you have no right to a reduction of the travel price and/or compensation.
12. Ineffectiveness of individual provisions:
If one of the provisions of the travel agreement is or becomes invalid in whole or in part, this does not invalidate the entire travel contract. In fact, we are authorized to replace the ineffective provision by a permissible provision that corresponds to the purpose of the ineffective provision as far as possible.
13. Exclusion of Claims and Legal Limitation:
You must assert any claims for non-contractual provision of travel services to us in writing within one month after the contractual travel completion date. The traveler can assert claims after this period expires if he/she was unable to observe the deadline through no fault of his/her own. All of your claims from the travel contract become time-barred in 6 months. The limitation period starts with the day on which the travel should have ended according to the contract. If you have filed such a claim, the period of limitation ceases to run until the date on which we repudiate the claims in writing.
14. Animals:
It is allowed to bring animals after consultation with us and an additional special payment. The guest bringing along an animal is obliged to supervise and properly keep that animal during the entire stay. In addition, he is liable for all damages caused by the animal.
15. Place of Jurisdiction:
The place of jurisdiction for both parties is the location of the travel service rendered and our registered office.
